By Benjamin Lim Vergara
THE Manila International airport Authority which runs the Ninoy Aquino International Airport. The country’s premier airport, has another breakthrough by earning an ISO certification under ISO 2001:2015 standards.
The certificate was awarded by the International Standards Certification (ISC) Global, MIAA’s current certifying body. ISC-Global is one of the pillars in developing ISO standards and among the fastest growing certification body in the industry.
“The Authority has sustained the spirit of ISO 9001 by complying with the standards and requirements and thus achieving a successful transition to the 2015 version,” the MIAA said in a statement.
MIAA General Manager Ed Monreal received the ISO 9001:2015 certification.
MIAA’s certification journey started in 2008 when it first earned its ISO certification under ISO 9001:2008 standards.
ISO 9001:2008 is focused on meeting customer expectations and achieving customer satisfaction. In simple terms, it is customer-focused, the MIAA said, adding that “under this standard, an organization should ensure continuous improvement in its products and services to meet customer requirements.”
The MIAA pointed out that internally, the organization will be benefited from increased job satisfaction, improved morale, and improved operational results.
On the other hand, risk-based thinking is the focus of ISO 9001:2015 standards.
Besides meeting customer expectations, organizations are now encouraged to use risk analysis in order to address challenges in their business processes.
The concept of risk is paramount in the 7 quality management principles of ISO 9001:2015 namely customer focus; leadership; engagement of people; process approach; improvement; evidence-based decision making and relationship management.