Business News

PAL enhances service offerings

By Benjie Lim Vergara

A PAL plane ©

FOUR-star national carrier Philippine Airlines (PAL) has enhanced service offerings to bring comfort and convenience to senior citizens.

According to PAL spokesperson Cielo Villaluna, PAL will unveil a package of products and services, some existing and some new, geared towards ensuring that its senior citizen passengers will have a comfortable and stress-free travel experience.

Moreover, Villaluna said the campaign highlighting the service offerings will be launched on September 9, Grandparents’ Day.

Some of the special privilege for senior citizens are:

– Twenty percent discount and VAT exemption for domestic flights

– Online booking and check in

– Special meals, including pre-cut meals

– Curbside drop off and pick up points

– Priority check-in and immigration lanes

– Courtesy waiting areas and seats

-Special wheelchair assistance from departure to arrival

– Priority boarding

– Wheelchair-friendly airport terminal transfer buses

– Courtesy area for baggage retrieval

“PAL values all our passengers, especially those who need special assistance, our senior citizens and PWDs. Their needs are our priority. We want to make their travel experience comfortable and delightful,” PAL Chief Customer Experience Officer Jessica Abaya said.

She added that “we continually stress to our frontliners the importance of bringing to life PAL’s Service Culture of “Buong Pusong Alaga, Walang Katulad na Pag-Aruga.

Abaya said its senior citizen-passengers can now avail of special meals to suit their dietary requirements with the option for soft-diet or pre-cut meals. However, she advised passengers to declare their meal requirements and other requests for assistance during booking/reservation or at least 48 hours before travel.

Senior citizens can now avail of 20 percent discount for ticket purchases of domestic flights in line with the Senior Citizen Law.

Including the highlights on Grandparents’ Day, PAL partners with Bo’s Coffee in NAIA Terminal 1 and Mactan-Cebu to provide senior citizens free chocolate chip cookie for every coffee bought.

“As the country’ 4-Star national carrier, we provide our travelers a heartwarming experience to remember. We bring comfort and convenience to those who need them most,” Abaya stressed.


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Benjie Vergara
A veteran reporter covering the Ninoy Aquino International Airport in Manila. He is currently writing for Manila Times, the Philippines' oldest newspaper.

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