THE Duty Free Philippines management on Sunday assured the public that the products they sell are 100 percent genuine and authentic.
The statement was a reaction to unfounded reports that the DFP is selling fake items.
“We get our products from abroad and the shoppers need not to worry,” Vicente Pelagio Angala, DFP chief operating officer, said during the DFP’s Fiesta Mall Chinese New Year celebration on Sunday as he assured shoppers that aside from being genuine, the items they bought from DFP stores are of high quality unlike some items being sold online by fraudulent sellers, who intentionally mislead customers by peddling sub-standard products.
With the volume of goods e-commerce companies handle these days, it is quite difficult to conduct quality checks on each product the online marketing are selling, he observed.
Angala admitted that not all the online products are in the DFP “but we make sure that whatever we have in store are originals and good quality.”
In 2016, the DFP earned USD$218 million way below their USD$295 million target. The following year, the DFP also failed to meet their lowered target income of USD$230 million as it only earned USD$213 million, which is even USD$5 million below what they earned in 2016.
Meanwhile, Angala disclosed without elaborating that the opening of the two new DFP branches at the Mall of Asia and at the Ninoy Aquino International Airport Terminal 3 were delayed. He, however, is optimistic that the two branches will open this year and generate more income for the store.
According to Angala, the DFP’s priority products are chocolates bars, which is 40 percent of the total sales, followed by liquor at 18 percent, perfume and cosmetics at 15 percent, grocery items and appliances at 10 percent. He added Filipinos are the store’s number one customers and that 22 percent of all its clients are tourists.
He said shoppers, such as regular travelers or “balikbayans” has a USD$1,000 limit, while overseas Filipino workers were given a USD$4,000 limit where they can avail the Kabuhayan Shopping Package offered by the management.
The DFP management maintained the traditional “Pasalubong pack” where the price ranges from $37 to $38 compared to $25 several years ago, he added.
“We have also an inflation here. We can’t control it,” Raph Mondragon, DFP logistics division manager said.
Nevertheless, Mondragon said senior citizens can get 12 percent discounts on selected merchandise or grocery items.